Terms of Free Customer Support

We provide free support to our customers for the duration of your license or two years, depending on the product you have purchased. The free support is provided primarily by email and optionally by phone at our consideration. Free support covers the following topics:

The Duration of the Free Support

Advanced Support

For more complicated issues we also provide advanced support, of which we may need to charge by the hour. Please contact us with the online support form for more information.

Below are some example cases covered by the advanced support:

Other Issues